According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Mario Hank (Hank), currently associated with Banorte Securities International, Ltd., has at least one disclosable event. These events include one customer complaint, alleging that Hank recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.
FINRA BrokerCheck shows a settled customer complaint with a damage request of $20,043.38 on September 05, 2024.
The customer was upset because the registered representative was not clear when he requested information on the amount of interest he received on his US Treasury investments. The Firm’s Head of Sales contacted the customer on two occasions, September 11, 2024, and September 17, 2024. During these conversations, it was explained, among other items, that our Firm charges a reasonable markup when offering US Treasury securities, and the yield could vary depending on the mark-up charged. These are being disclosed on each trade confirmation that the customer receives. To reiterate the Firm’s commitment to conducting business in a transparent and fair manner, we have taken the necessary steps to reverse the mark-up charged in the amount of $20,043.38 on these nine US Treasury transactions, purchased in two accounts the customer has with the firm, for purchase dates ranging from October 2023 through August 2024. Revised confirmations have been provided to the customer, along with the Firm’s written response, on September 18, 2024.