Prospera Financial Services Tag Archives

There are Recent Customer Complaints with Broker Katrina Hayes in Firm Prospera Financial Services, INC.

January 30, 2026 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Katrina Hayes (Hayes), currently associated with Prospera Financial Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Hayes recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $100,000.00 on July 29, 2021.

Customer alleges breach of fiduciary duty, contract, and negligence, as well as overall negligence and misrepresentation in the liquidation transactions of her CSX and FB positions since coming to Prospera in Dec 2019 after she claims she explicitly told the advisors not to touch these positions. She is asking for $100k plus interest and legal fees.

There are Recent Customer Complaints with Broker John Cervantes in Firm Prospera Financial Services, INC.

January 29, 2026 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker John Cervantes (Cervantes), currently associated with Prospera Financial Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Cervantes recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $100,000.00 on July 29, 2021.

Customer alleges breach of fiduciary duty, contract, and negligence, as well as overall negligence and misrepresentation in the liquidation transactions of her CSX and FB positions since coming to Prospera in Dec 2019 after she alleges she explicitly told the Reps not to touch these positions. She is asking for $100k plus interest and legal fees.

There are Recent Customer Complaints with Broker Justin Cramer in Firm Prospera Financial Services, INC.

November 30, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Justin Cramer (Cramer), previously associated with Prospera Financial Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Cramer recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $80,000.00 on April 11, 2022.

Client complained of unexpected tax consequences from account recommendations

Broker Carl Williams in Prospera Financial Services, INC. Firm Has Customer Complaint

September 18, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Carl Williams (Williams), currently associated with Prospera Financial Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Williams recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $500,000.00 on March 02, 2023.

Customers allege representative recommended an investment strategy that was not suitable for their investment objectives and risk tolerance. Time period: April 22, 2020 to October 20, 2022.

Broker Jeffrey Poosch in Prospera Financial Services, INC. Firm Has Customer Complaint

May 23, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Jeffrey Poosch (Poosch), currently associated with Prospera Financial Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Poosch recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $26,000.00 on June 17, 2024.

Client requested reimbursement of an annuity surrender charge relating to an exchange transaction in April 2022.

There are Recent Customer Complaints with Broker Ned Chatelain in Firm Prospera Financial Services, INC.

May 4, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Ned Chatelain (Chatelain), currently associated with Prospera Financial Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Chatelain recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $100,000.00 on May 13, 2024.

Client alleges underperformance and excessive account fees from 12/2021 to 4/2024.

There is a Customer Complaint with Broker Douglas Charney with Prospera Financial Services

February 4, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Douglas Charney (Charney), currently associated with Prospera Financial Services, Inc., has at least one disclosable event. These events include one customer complaint, alleging that Charney recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint with a damage request of $100,000.00 on November 12, 2024.

Client complains of poor account performance from october 2021 to the present.

Advisor Dudley Stephens Accused of Churning and Unapproved Product Sales

February 23, 2019 | by Staff Attorney

According to BrokerCheck records kept by The Financial Industry Regulatory Authority (FINRA) advisor Dudley Stephens (Stephens), formerly associated with Coastal Equities, Inc. (Coastal Equities), in September 2018, was san ctioned and barred from the securities industry by FINRA due to failures to provide documents and information requested by the regulator. In addition, Stephens has three customer complaints, one termination, and one additional regulatory complaint.

In July 2018 Stephens was terminated by Coastal Equities on grounds that he was being reviewed over suspicious letters of authorization for third party wires. Thereafter, FINRA barred Stephens.

In December 2018 a customer filed a complaint alleging that excessive and unauthorized commissions were charged of approximately $50,000 per year for 2.5 years in her advisory account. The client also alleged that $100,000 was invested in an unauthorized private securities transaction was a sham. The claim alleges $250,000 in damages and is currently pending.

The providing of loans or selling of notes and other investments outside of a brokerage firm constitutes impermissible private securities transactions – a practice known in the industry as “selling away”.

Financial Advisor John Nelson Crook Receives Alleged Unauthorized Trading Complaints

July 17, 2017 | by Staff Attorney

Our firm is investigating customer disclosure claims concerning broker John Nelson Crook (Crook). Crook’s FINRA BrokerCheck record shows several disclosures of allegations concerning churning (excessive trading, unauthorized trading, unsuitability, and breach of fiduciary duty. His BrokerCheck records also show a disclosure concerning an employment separation after allegations.

In July 2015, Crook was discharged from Raymond James & Associates Inc due to the findings that that the financial advisor allegedly did not respond in a timely manner to a supervisory review of trading activity. In addition, Crook allegedly did not provide a legitimate explanation for the trading activity in a certain client’s account, which lead to his termination from the firm in July 2015.

The most recent customer complaint against Crook was received in November 2015.During the period between August 2006 and June 2015, Crook allegedly engaged in excessive and unauthorized trading. Crook allegedly also recommended unsuitable investment products to his client, fraudulently misrepresented, and breached his fiduciary duty. The alleged damages are worth over $4 Million and the case is currently pending.

Financial Advisor John Crook Subject to a $4.8 Million Customer Complaint

December 3, 2016 | by Staff Attorney

Our investment attorneys are investigating customer complaints filed with The Financial Industry Regulatory Authority (FINRA) against financial advisor John Crook (Crook) currently registered with Prospera Financial Services, Inc. (Prospera), alleging unsuitable investments, fraud, breach of fiduciary duty, negligence, churning, and unauthorized trading among other claims. According to brokercheck records Crook has been subject to two customer complaints and one employment separation for cause.

In July 2015 Crook was discharged by Raymond James & Associates, Inc. (Raymond James) after the firm stated that it lost confidence in Crook after an internal review into a client compliant lead the firm to believe that Crook did not provide plausible explanations to the investigation.

In August 2016 a customer filed $4.8 million complaint involving Crook’s conduct and alleging violations of the securities law. The claim is still pending.