According to BrokerCheck records, in August 2017, FINRA sanctioned Keith Michelfelder (Michelfelder) for allegedly effecting “at least 16 transactions in the accounts of a member firm customer without having obtained prior written authorization from the customer and written acceptance of the accounts as discretionary by his firm. The findings stated that the firm’s policies prohibited the use of non-firm email addresses to conduct firm business. In 2010 and 2011, Michelfelder signed annual certifications agreeing to use the firm’s domain email only for communications with customers and concerning firm business. Nevertheless, during July 2012, Michelfelder knowingly used a non-firm email address to communicate with the above customer.” Michelfelder was fined $10,000 and was suspended for 60 days. In November 2017, Keith’s FINRA registration was revoked for failure to pay fines.
In August 2012, a customer alleged he discovered numerous unauthorized trades in his account. The customer was granted an award of $702,037.