MML Investors Services

There are Recent Customer Complaints with Broker Robert Smith in Firm MML Investors Services, LLC

November 3, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Robert Smith (Smith), currently associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Smith recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint with a damage request of $35,000.00 on December 12, 2022.

The complainant states that the registered representative, misrepresented that he could borrow from the Variable Universal Life policy, which was issued on December 1, 1999, freely, without any risk of default, and could continue to borrow, while simultaneously reducing his monthly premium amounts, and because of these misrepresentations, purchased additional insurance policies.

There are Recent Customer Complaints with Broker Tillman Pugh in Firm MML Investors Services, LLC

October 30, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Tillman Pugh (Pugh), currently associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Pugh recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint with a damage request of $11,000.00 on September 17, 2025.

The complainant alleges that the registered representative misrepresented the fixed annuity that was issued on September 26, 2024, which was funded from a variable annuity, never explained there was a seven-year restriction and a 10% maximum on yearly withdrawals. The complainant says accessing the money before seven years would cause her to incur a penalty of $11,000.

There are Recent Customer Complaints with Broker Justin Walker in Firm MML Investors Services, LLC

October 29, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Justin Walker (Walker), currently associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Walker recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint on September 22, 2025.

In or around 2014, the complainant alleges that she was advised to cash out two inherited 401k plans early, which caused her to incur penalties, in order to purchase a life insurance policy whose value is now depleted.

Broker William Laury in MML Investors Services, LLC Firm Has Customer Complaint

October 28, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker William Laury (Laury), currently associated with MML Investors Services, LLC, has at least 2 disclosable events. These events include 2 customer complaints, alleging that Laury recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint with a damage request of $23,000.00 on September 08, 2025.

Customer alleges Representative did not present competing products to consider prior to the sale of a variable universal life\, insurance policy she purchased in or around May 2022. Customer also alleges Representative did not disclose the\, commission he would earn on the policy, did not disclose the policy’s surrender charges, and did not follow the\, customer’s instructions regarding the initial premium amount to be applied when the policy was opened.

Broker Cody Keller in MML Investors Services, LLC Firm Has Customer Complaint

October 27, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Cody Keller (Keller), previously associated with MML Investors Services, LLC, has at least 3 disclosable events. These events include one customer complaint, 2 regulatory events, alleging that Keller recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint with a damage request of $10,000.00 on October 07, 2025.

The complainant alleges that beginning in/and around August 2023, the registered representative made unauthorized financial decisions regarding her investments, and placed funds, without her knowledge or authorization into a whole life insurance policy. The complainant further alleges that if her money had been properly invested, she would have significant financial gains.

There are Recent Customer Complaints with Broker Stephen Horrell in Firm MML Investors Services, LLC

October 27, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Stephen Horrell (Horrell), previously associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Horrell recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint on October 01, 2025.

The complainants allege that the registered representative, misrepresented their Variable Universal Life policies, which were issued in/and around July 2000 as stable, long-term investments, without highlighting the volatility and management requirements of the investment component.

There are Recent Customer Complaints with Broker Lawrence Friedman in Firm MML Investors Services, LLC

October 22, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Lawrence Friedman (Friedman), currently associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Friedman recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint on January 06, 2023.

The complainants alleges that their registered representative, on May 04, 2022, sold their preferred stock, at a loss, without their knowledge.

Broker Cheryl Richardson in MML Investors Services, LLC Firm Has Customer Complaint

October 22, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Cheryl Richardson (Richardson), currently associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Richardson recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $46,873.00 on January 03, 2023.

The complainant, who was the customer’s POA, alleges that in 2021, the rep annuitized the customer’s variable annuity and didn’t explain that if the customer didn’t live to the end of the 5 year contract, the remaining amount in the account would be forfeited. The complainant alleges that the rep illustrated one plan but put the customer’s funds into something different. The complainant wants the balance of the customer’s account returned.

There are Recent Customer Complaints with Broker Michael Yoon in Firm MML Investors Services, LLC

October 20, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Michael Yoon (Yoon), currently associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Yoon recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $500,000.00 on January 18, 2023.

The complainant alleges that her registered representative, beginning in or around April 2021, mismanaged her account, placed unauthorized trades, and made unsuitable stock and whole life insurance recommendations.

Broker Kenan Bell in MML Investors Services, LLC Firm Has Customer Complaint

October 19, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Kenan Bell (Bell), previously associated with MML Investors Services, LLC, has at least one disclosable event. These events include one customer complaint, alleging that Bell recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint on April 17, 2023.

The complainant alleges that, beginning in August 2020, the rep provided her with investment advice related to stock sales and her retirement accounts, which he wasn’t qualified to do, and which caused her to lose money.