Truist Investment Services

There are Recent Customer Complaints with Broker Enrique Cuervo in Firm Truist Investment Services, INC.

January 26, 2026 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Enrique Cuervo (Cuervo), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Cuervo recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $50,000.00 on August 26, 2021.

Client alleges investment was unsuitable

There are Recent Customer Complaints with Broker Robert Paterson in Firm Truist Investment Services, INC.

January 22, 2026 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Robert Paterson (Paterson), previously associated with Truist Investment Services, INC., has at least 2 disclosable events. These events include one customer complaint, one regulatory event, alleging that Paterson recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a final customer complaint on September 30, 2021.

Respondent Paterson failed to respond to FINRA requests for information.

Broker Matthew Moore in Truist Investment Services, INC. Firm Has Customer Complaint

January 3, 2026 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Matthew Moore (Moore), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Moore recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint with a damage request of $15,000.00 on November 18, 2025.

The client alleges the FA liquidated assets held in his Roth IRA account without his authorization. The client states the proceeds from the liquidation were transferred to his joint registration account. The proceeds were utilized to pay a premium for a Protective Strategic Objectives VUL policy in October 2024 and the client alleges he had instructed the FA to cancel the policy.

There are Recent Customer Complaints with Broker Elizabeth Calaman in Firm Truist Investment Services, INC.

December 27, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Elizabeth Calaman (Calaman), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Calaman recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint on January 12, 2022.

Client alleges that the annuity purchased on 8/24/21 was unsuitable.

There are Recent Customer Complaints with Broker T Thompson in Firm Truist Investment Services, INC.

December 20, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker T Thompson (Thompson), previously associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Thompson recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint on October 22, 2025.

Clients allege high risk and unsuitable securities trading regarding managed investments in February 2021 and October 2023.

There are Recent Customer Complaints with Broker Elizabeth Calaman in Firm Truist Investment Services, INC.

December 12, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Elizabeth Calaman (Calaman), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Calaman recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint on January 12, 2022.

Client alleges that the annuity purchased on 8/24/21 was unsuitable.

There are Recent Customer Complaints with Broker William Gamble in Firm Truist Investment Services, INC.

November 16, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker William Gamble (Gamble), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Gamble recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint on June 09, 2022.

CLAIMANT ALLEGES UNAUTHORIZED TRANSACTIONS REGARDING TWO CORPORATE BONDS WHICH RESULTED THE BONDS BEING LIQUIDATED AND THE PROCEEDS BEING TRANSFERRED TO AN UNKNOWN ACCOUNT.

There are Recent Customer Complaints with Broker Chandler Altman in Firm Truist Investment Services, INC.

November 15, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Chandler Altman (Altman), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Altman recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $85,000.00 on June 16, 2022.

Through his attorney, the customer alleges that the Financial Advisor modified his qualified retirement accounts into non-qualified accounts, which resulted in unforeseen tax consequences.

There are Recent Customer Complaints with Broker Jorge Alvarez in Firm Truist Investment Services, INC.

October 22, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Jorge Alvarez (Alvarez), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Alvarez recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $100,000.00 on January 03, 2023.

Client alleges investment was unsuitable.

There are Recent Customer Complaints with Broker John Mastrogianakis in Firm Truist Investment Services, INC.

October 12, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker John Mastrogianakis (Mastrogianakis), currently associated with Truist Investment Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Mastrogianakis recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a pending customer complaint on August 13, 2025.

Client alleges the firm and advisor misrepresented information regarding an exchange from a variable annuity to a fixed Annuity.