First Command Brokerage Services Tag Archives

There are Recent Customer Complaints with Broker Robert Smith in Firm First Command Brokerage Services, INC.

November 27, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Robert Smith (Smith), currently associated with First Command Brokerage Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Smith recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $700,000.00 on May 03, 2022.

Customer initiated a FINRA arbitration proceeding claiming damages of $700,000 plus punitive fees, etc. The customer alleges that First Command failed to comply with its fiduciary duty, Reg BI, FINRA rules, and its duty to supervise and identify obvious signs of elder exploitation when making a recommendation to the customer to move his assets from his long-term mutual fund holdings to managed accounts, resulting in a large potential capital gains tax consequence.

There are Recent Customer Complaints with Broker Stephen Brown in Firm First Command Brokerage Services, INC.

November 24, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Stephen Brown (Brown), currently associated with First Command Brokerage Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Brown recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $9,122.27 on May 23, 2022.

Plaintiff [REDACTED] filed a complaint in the US District Court for the Eastern District of Virginia, Alexandria Division, claiming damages of $9,122.27 plus punitive fees, etc. The plaintiff alleges defendants (including First Command and Stephen Brown), delayed in assisting him to re-register a joint account after the other joint owner passed away, which resulted in losses due to market fluctuation.

There are Recent Customer Complaints with Broker Joy Shane in Firm First Command Brokerage Services, INC.

November 24, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Joy Shane (Shane), currently associated with First Command Brokerage Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Shane recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $9,122.27 on May 23, 2022.

Plaintiff [REDACTED] filed a complaint in the US District Court for the Eastern District of Virginia, Alexandria Division, claiming damages of $9,122.27 plus punitive fees, etc.\\u00a0 The plaintiff alleges defendants (including First Command and Diane Shane), delayed in assisting him to reregister a joint account after the other joint owner passed away, which resulted in losses due to market fluctuation.

Broker Stephen Brown in First Command Brokerage Services, INC. Firm Has Customer Complaint

November 18, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Stephen Brown (Brown), currently associated with First Command Brokerage Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Brown recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $9,122.27 on May 23, 2022.

Plaintiff [REDACTED] filed a complaint in the US District Court for the Eastern District of Virginia, Alexandria Division, claiming damages of $9,122.27 plus punitive fees, etc. The plaintiff alleges defendants (including First Command and Stephen Brown), delayed in assisting him to re-register a joint account after the other joint owner passed away, which resulted in losses due to market fluctuation.

There are Recent Customer Complaints with Broker Joy Shane in Firm First Command Brokerage Services, INC.

November 18, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Joy Shane (Shane), currently associated with First Command Brokerage Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Shane recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $9,122.27 on May 23, 2022.

Plaintiff [REDACTED] filed a complaint in the US District Court for the Eastern District of Virginia, Alexandria Division, claiming damages of $9,122.27 plus punitive fees, etc.\\u00a0 The plaintiff alleges defendants (including First Command and Diane Shane), delayed in assisting him to reregister a joint account after the other joint owner passed away, which resulted in losses due to market fluctuation.

Broker Murtaza Sardharwala in First Command Brokerage Services, INC. Firm Has Customer Complaint

November 12, 2025 | by Staff Attorney

According to records kept by The Financial Industry Regulatory Authority (FINRA) financial Broker Murtaza Sardharwala (Sardharwala), previously associated with First Command Brokerage Services, INC., has at least one disclosable event. These events include one customer complaint, alleging that Sardharwala recommended unsuitable investments in different investment products including debt securities among other allegations and complaints.

FINRA BrokerCheck shows a settled customer complaint with a damage request of $9,122.27 on July 18, 2022.

Customer filed a complaint in the US District Court for the Eastern District of Virginia, Alexandria Division, claiming damages of $9,122.27 plus punitive fees, etc. Customer alleges that, between 2018 and 2019, defendants (including the firm and certain firm representatives) delayed in assisting him to reregister a joint account after the other joint owner passed away, which resulted in losses due to market fluctuation. On July 8, 2022, customer filed a motion to amend the above-referenced complaint to add Murtaza Sardharwala as an additional defendant on the basis that Mr. Sardharwala, in his role as vice president and attorney, allegedly directed the firm’s actions and legal responses to customer. On July 18, 2022, Mr. Sardharwala received a letter from customer advising him that customer had filed such motion with the Court. The Court did not take action with respect to such motion and the case was subsequently settled between the firm and customer on March 29, 2023.